Each Lot Hub World piece is crafted to last a lifetime.

We offer a 3-year warranty covering manufacturing defects and craftsmanship issues. Within this period, repairs or replacements are provided free of charge whenever eligible.

To preserve the brilliance of your jewelry, store it separately in its box or pouch, avoid contact with harsh chemicals or perfumes, and clean gently using a soft, dry cloth. All moissanite and sterling silver pieces are water-resistant, but we recommend removing them when swimming in chlorinated or salty water.

Our after-sales team is available to assist with maintenance or care guidance whenever you need — because timeless beauty deserves timeless attention.

Each order is carefully prepared and packaged with the same attention devoted to our creations.

We offer fast and secure worldwide shipping, with tracking information provided as soon as your piece leaves our atelier. Delivery times may vary slightly depending on your region, but most orders arrive within 7 to 15 business days.

If, for any reason, your jewelry isn’t what you expected, you may request a return or exchange within 15 days of receiving your order. All items must be unworn and returned in their original packaging. Once received and inspected, we’ll issue a full refund or replacement according to your preference.

Our priority is your experience — from the moment your order is placed until it becomes part of your story.